If you need to make an income protection, total and permanent disablement or terminal illness claim, you can either give us a call or lodge your claim online.

If you need to make an income protection, total and permanent disablement or terminal illness claim, you can either give us a call or lodge your claim online.

To start a claim, you can either contact the Member Centre to discuss your situation and begin your claim, or you can lodge your claim online.

To lodge a claim online, simply log into your VicSuper MembersOnline account, and select "Make a claim". You will be asked to confirm your claim type, your last day at work and if your doctor has certified you unfit for work. Then you may be taken to the online claim forms for completion or we will contact you for further discussion.

Our online claims process allows you to track certain parts of the claims process online via VicSuper MembersOnline or your VicSuper Mobile App. You'll be able track the claims process, upload relevant documentation, review any outstanding items to complete your claim and get in contact with your claims assessor.

If you don't want to make a claim online, you can still make a claim by calling our Member Centre on 1300 366 216. Your dedicated claims assessor will talk you through the process and help you understand what's required and provide support and direction throughout the process.

See the Insurance Handbook (PDF 2.2mb) for more details.

COVID-19 Information

If you are currently applying for a TPD or IP claim and have been impacted by COVID-19, please inform your dedicated claims assessor. Our teams are all working remotely and are still here to support you throughout your claim. We encourage you to read the Your insurance section to understand the impact of COVID-19 on cover held with VicSuper FutureSaver.