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MembersOnline

Manage your super account anytime.

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End of Financial Year Processing

From 5pm Tuesday 28 June until Thursday 7 July: Change of Income Details and Centrelink Schedules will not be available during this time.

Aware Super’s clearing house

You can login to Aware Super’s clearing house account anytime.

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Our approach to claims

Claims tend to follow difficult times in our life. Our job is making sure your claim runs as smoothly and quickly as possible. We care deeply, we explain the process, answer your questions, and update you along the way.

Essential information only

There’s always some documentation required. We keep it as simple as we can and explain what’s needed and why.

Efficient, ethical claims management

We choose insurers whose claim approach aligns with ours. Our claims review and oversight processes make sure all valid claims are paid correctly and promptly.

Acting for you

We’re here to help and advocate for you and your beneficiaries. If you’re unhappy with the outcome of your claim, we have a simple process if you wish to make a complaint.

How to lodge a Disability claim (Income protection, TPD, Terminal illness)

Online

To lodge a claim online, simply log into your MembersOnline account, and select "Make a claim". You will be asked to confirm your claim type, your last day at work and if your doctor has certified you unfit for work. Then you may be taken to the online claim forms for completion or we will contact you for further discussion.

Our online claims process allows you to track certain parts of the claims process online via MembersOnline. You'll be able track the claims process, upload relevant documentation, review any outstanding items to complete your claim and get in contact with your case manager.

Over the phone

If you don't want to lodge a claim online, you can still make a claim by calling our Member Services on 1300 366 216. Your dedicated case manager will talk you through the process and help you understand what's required and provide support and direction throughout the process. Read more about your insurance cover by reading our Insurance Handbook (PDF 2.2mb).

Download our fact sheets to learn more about our claim process:

How to lodge a Death claim

Online

To notify and commence the death claim process, complete the Death claim notification form. You will be asked for your details as the notifier, and the details of the deceased member. After submitting the details, you will receive a confirmation email with a link to download a claim pack which will explain the claim process along with the documents required.

Over the phone

You can notify and commence the death claim process, by calling our Member Services on 1300 366 216. We will then email you the link to download a claim pack.

ADNS*

VicSuper has partnered with the Australian Death Notification Service (ADNS) to help people notify multiple organisations that a loved one has passed away. You can complete the notification by accessing the

Got any questions?

Don't sit there wondering - our team members are here to help!