• Next Steps
    Spring 2017

    Next Steps
    Spring 2017

    NextStepSpr17NextStepPlusMobSp17

Cyber risks are on the rise
Cyber risks are on the rise

Reports of scams to the Australian Competition and Consumer Commission (ACCC) rose by 47% from 2015 to 2016 (ACCC ScamWatch statistics, 2015 to 2016). The reported scams suggest hoaxers are using a variety of communication tools, but mostly use the phone, internet and email. It’s more important than ever before to protect yourself against this type of targeting. 

How you can protect yourself?
The most common cyberattacks on the general public and businesses are through malware and phishing.

Malware
Short for 'malicious software', and refers to software specifically designed to disrupt, damage, or perform other unwanted actions on a computer system. The most frequent channels used for malware to affect your computer are through infected email or instant messaging attachments and by being lured by a scammer into clicking on links to download infected files from websites.

Phishing
These scams are usually performed in a way to get personal details from you. The scammer will pretend to be from a legitimate company saying they need to verify your record due to a technical error or alerting you to suspicious activity on your account. They usually take you to a fake website that looks genuine.

To protect yourself from these types of scams, it’s best to question what the communication is telling you. If you have any doubts, do not open the email or click on any links. You can do a separate internet search on the company that is claiming to be sending the message to verify its legitimacy. Searches like this often show up existing scams. You could also go to the Scamwatch website to see if anyone else has reported the scam.

Reports of scams to the Australian Competition and Consumer Commission (ACCC) rose by 47% from 2015 to 2016 (ACCC ScamWatch statistics, 2015 to 2016). The reported scams suggest hoaxers are using a variety of communication tools, but mostly use the phone, internet and email. It’s more important than ever before to protect yourself against this type of targeting. 

How you can protect yourself?
The most common cyberattacks on the general public and businesses are through malware and phishing.

Malware
Short for 'malicious software', and refers to software specifically designed to disrupt, damage, or perform other unwanted actions on a computer system. The most frequent channels used for malware to affect your computer are through infected email or instant messaging attachments and by being lured by a scammer into clicking on links to download infected files from websites.

Phishing
These scams are usually performed in a way to get personal details from you. The scammer will pretend to be from a legitimate company saying they need to verify your record due to a technical error or alerting you to suspicious activity on your account. They usually take you to a fake website that looks genuine.

To protect yourself from these types of scams, it’s best to question what the communication is telling you. If you have any doubts, do not open the email or click on any links. You can do a separate internet search on the company that is claiming to be sending the message to verify its legitimacy. Searches like this often show up existing scams. You could also go to the Scamwatch website to see if anyone else has reported the scam.
VicSuper takes the collecting and storage of your personal details very seriously. We would never ask you to provide any personal information (including information such as but not limited to Tax File Numbers, bank details or passwords) over email or text message.

If you do receive an email or text message claiming to be from VicSuper asking you to provide your personal or financial details, call us on 1300 366 216 before you do anything.
VicSuper takes the collecting and storage of your personal details very seriously. We would never ask you to provide any personal information (including information such as but not limited to Tax File Numbers, bank details or passwords) over email or text message.

If you do receive an email or text message claiming to be from VicSuper asking you to provide your personal or financial details, call us on 1300 366 216 before you do anything.

What to expect from VicSuper communications
What to expect from VicSuper communications

From time to time, we will send you communications about your account and other opportunities that we believe you may benefit from. For example, your half year benefit statement and information about adding to your super.

These messages:

  • Will come from a VicSuper email address, such as communications@vicsuper.com.au or if it is a text message, the sender ID will appear on your phone as VicSuper
  • Will only provide links that will direct you to a genuine and secure VicSuper webpage (www.vicsuper.com.au). Hover over the link to check the destination URL
  • Will not contain your Member Number
  • Will not ask you to reply to the message with any personal information
From time to time, we will send you communications about your account and other opportunities that we believe you may benefit from. For example, your half year benefit statement and information about adding to your super.

These messages:

  • Will come from a VicSuper email address, such as communications@vicsuper.com.au or if it is a text message, the sender ID will appear on your phone as VicSuper
  • Will only provide links that will direct you to a genuine and secure VicSuper webpage (www.vicsuper.com.au). Hover over the link to check the destination URL
  • Will not contain your Member Number
  • Will not ask you to reply to the message with any personal information

What VicSuper is doing to protect ourselves and our Members?
What VicSuper is doing to protect ourselves and our Members?

VicSuper has stringent guidelines in place to ensure the confidentiality and integrity of your personal information. We would never ask you to give us personal information in reply to an email or text message. Should we need any information from you about your account, we will always ask for you to contact us or log into our secure MembersOnline portal.

Another general rule is if it seems too good to be true, then it probably is so don’t open or click on any link in a message.

A word from our IT Security Manager, Stefan Bryce
”With the global increase in cyber-attacks, VicSuper understands the importance of protecting your information. In addition to periodic assessments of our current ability to detect and prevent attacks, we are continuing to invest in new cyber security capabilities to meet the evolving environment.”

VicSuper’s Members Centre can be reached by calling 1300 316 266.
VicSuper has stringent guidelines in place to ensure the confidentiality and integrity of your personal information. We would never ask you to give us personal information in reply to an email or text message. Should we need any information from you about your account, we will always ask for you to contact us or log into our secure MembersOnline portal.

Another general rule is if it seems too good to be true, then it probably is so don’t open or click on any link in a message.

A word from our IT Security Manager, Stefan Bryce
”With the global increase in cyber-attacks, VicSuper understands the importance of protecting your information. In addition to periodic assessments of our current ability to detect and prevent attacks, we are continuing to invest in new cyber security capabilities to meet the evolving environment.”

VicSuper’s Members Centre can be reached by calling 1300 316 266.