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And what you can do to help to protect your information

Your privacy and security of your information is our top priority and VicSuper takes all possible security precautions to make sure your super is safe and to protect your confidential information.

We’re continually reviewing and enhancing our digital security and capability to help protect our members information. We’ve made improvements to our processes and provided additional training and support for our people, and we’ve implemented additional controls to the security of our network to ensure we can monitor, detect and respond to any security threats or breaches.

These include:

  • continuously improving the capabilities of our Security Operation Centre;
  • updating our privacy and mandatory breach notification reporting and processes;
  • joining the Federal Government sponsored Joint Cyber Security Centre to allow us to collaborate on cyber security threats facing Australian organisations;
  • conducting ongoing upgrades to our internal technology, IT infrastructure and processes, which supports the ongoing alignment of our security framework to new regulatory standards.

But we also need your help to ensure you minimise the risks of identity theft and other breaches of privacy. Identity theft is when your personal information is used to conduct fraudulent activity, like another person accessing your First State Super account online and attempting to withdrawal your funds.

Here are some simple steps you can also take to ensure your privacy and identity is protected from theft.

  • Protect your identity

    Are you keeping track of your account?

    Updating your personal details with us is important. If a breach of privacy does occur, we want to be able to contact you quickly to verify your identity and manage the security risk as swiftly as possible. In particular, make sure your mobile number and email address are current, so that we can send you regular updates.

    Keeping up to date with your account in other ways is also the best way to recognise any unusual activity on your account. It’s important that all transactions on your account match what you believe should be occurring, so:
    • Check you super balance regularly
    • Track your employer contributions
    • Download your annual statement
    • Review your insurance cover (if you have it)

    The easiest way to update your personal details and keep track of your account is to log in to your online account. If you do not have an online account you can register online

    Other tips to protect your identity

    Most fraud in superannuation is linked to compromised email addresses. The single most important thing you can do is to protect your personal email mailbox. You can do this by ensuring you use a strong password, change your email password regularly and turn on additional security verification options such as multifactor (also known as two factor) authentication on your mailbox. All mainstream email providers, such as Microsoft and Google, provide this functionality for free, you just have to turn it on.

    • Avoid storing any copies of identity documents in your email or cloud storage such as copies of your passport, driver’s licence or birth certificate.
    • Keep an eye on your letterbox and try to keep it secure. Mail theft is a common starting point for identity fraud. Consider locking your mailbox with a padlock.
    • Be cautious about giving detailed or identifying information to you about your super accounts to third parties. Keep your Tax File Number (TFN) confidential at all times.
    • Be wary of offers to release to superannuation benefits to you before retirement. These offers could be illegal, and you may end up paying heavy tax and legal penalties.
    • Consider what you do with your old benefit statements and other documents containing your personal details. Shredding documents may prevent someone wanting to commit fraud, or a scammer, accessing information about you from your rubbish bin.
    • Avoid using generic work-related email such as as this will make it difficult for us to contact you, in the event of a privacy breach.

    If something seems odd, report it! If you receive an offer to access your super through an illegal scheme, contact ASIC or the ATO to report your concerns. If you think an unauthorised withdrawal from your account has occurred, contact us on 1300 366 216 immediately.

  • Create a secure password and review it regularly
    There are a number of techniques people who engage in fraudulent activity use to access your personal information online. To stay safe online, there are a few things you can do.

    • Avoid using public computers to access your VicSuper account online.
    • Keep your device up to date by regularly applying security updates as they are released. This includes updates to your internet browser, such as Google Chrome.
    • Ensure your device has anti-virus or malware protection installed and its kept up-to-date. Perform some basic checks on websites before you login to them.
    • Avoid logging onto sites marked as “Not secure”. The URL should always begin with https – the ‘s’ stands for secure and there should be a padlock symbol in the browser’s address bar.
    • Don’t click on links or attachments in emails you weren’t expecting.
    • When you have finished what you were doing on secure sites, such as our member or employer portals, make sure you log out.
    • Enter website addresses straight into your browser’s address bar. Don’t rely on links in emails as they could be fake.

    We will never ask you to click on a link that asks you to change or update your personal details from an email. The best way to do this, is to access your account online.

  • Detecting hoax (phishing) emails

    Each and every time you access the internet you are at risk of various threats and hoax websites are becoming increasingly prevalent.

    How to spot a hoax website

    • Always look for https at the beginning of the URL – the "s" stands for secure.
    • Check for the padlock symbol in your browser’s address bar.
    • Make sure the URL is genuine. Phishers often create fake websites with URLs similar to the real one.
    • Enter site URLs straight into your browser’s address bar. Don’t rely on links in emails as they could be fake.

    How to protect yourself against hoax websites

    • Always access secure sites, such as our member or employer portal, by typing the web address into a new browser window.
    • Ensure that the address bar has the padlock symbol, as this tells you the site has extended validation certificates.
    • When you have finished what you were doing on secure sites, such as our member or employer portals, make sure you log out.
  • Protect your computer

    Reports from the media and the police signal that criminals are deliberately targeting superannuation fund members through illegal early access to super benefits and unauthorised withdrawals from member accounts using identity fraud.

    How to protect your computer

    • Install firewall software - You should install or configure a personal firewall on your computer to create a security barrier between your computer and the internet, for example if you are using a Windows operating system, you could enable the Windows Firewall.
    • Install anti-virus software - You should install anti-virus software to protect your computer against malicious software and ensure you keep it updated. You should regularly scan your computer for viruses.
    • Updating your operating system - Computer operating systems are complex and vendors frequently release patches to fix security weaknesses. You should regularly update your computer's software, including your web browsers, from the vendor's website and if possible enable automatic updates.
  • Our privacy policy
    VicSuper collects and holds your personal information securely. Read our Privacy Policy to learn more.
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