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We are looking forward to you joining us at the Annual Members’ Meeting on the 24th of November. To help you prepare for the meeting, we have compiled a list of questions and answers on key topics you might want to know more about.

Account Stapling

  • How does Your Future, Your Super affect me?

    The main direct impact on members is that members are now ‘stapled’ to their existing super fund.

    This means when you change job, if you don’t complete a Choice of Fund form and select a new super fund, the ATO will notify your new employer of your existing super fund and your super contributions will continue into your existing fund.

    If you have never had a job, and do not have a super fund, the ATO will advise your employer, who can then place you into their default super fund.

    The intent of this is to reduce the number of people with multiple accounts which can see savings eroded by paying fees to multiple funds.

    You can compare funds by using the ATO’s comparison tool on their website

    For more information visit our Aware Super website or VicSuper website.

  • What if I want to keep my super account for insurance purposes only?

    If you want to keep your super account for insurance purposes only, the Aware Super and VicSuper mobile apps have the details you need – just click on the “Profile” for both fund and account number details.

    When you complete the Choice of Fund form, this will confirm your contributions go to the fund you want. We suggest that you also check that your insurance requirements are appropriate when reviewing, considering or changing your superannuation funds or accounts.

Performance test

  • What about the Performance test measures in Your Future, Your Super?

    The Performance test has just been completed for the first time – Aware Super and VicSuper passed the performance test. Members of some funds have received letters from their funds telling them the product they are using for their super savings has underperformed – and it suggests they should look for another fund. Members can go to the ATO to use a comparison tool which shows performance of MySuper funds (it does not show choice products).

Best Financial Interests Duty

  • What is meant by the Best Financial Interests Duty?
    The Best Financial lnterests Duty is a requirement of super funds to make sure expenditure decisions are made in members’ best financial interests. Its goal is to improve governance and decision-making on behalf of members. No action is needed by members.
Member challenges
  • Why is it so hard to get someone to answer the phone / respond to my enquiry? What are you doing about this?
    We have recently increased our staff resource. Coaching and training is in place to ensure staff deliver the level and timely service expected. The cross-skilling of teams will enable us to provide a high level of service during peak periods such as when statements are issued.
  • The processes to access my money / make changes to my account is so difficult. What are you doing to make it easier for members?
    A dedicated program of work is being undertaken, and we are investing significantly in new technology to ensure we provide experiences for our members that are simple, safe and personalised.
Corporate Strategy
  • What are the key elements of Aware Super’s strategy?

    Our strategy clearly defines the shared Purpose and Vision that defines our “why”, the seven strategic themes (the things we want to be known for) that define our “what”, as well as “how” we’ll achieve our goals.

    For more information about our corporate strategy see our annual report here.

  • How are we ensuring successful delivery of our strategy?

    We are focused on working in four different areas to deliver our strategy:

    • Performing: Ensuring excellence in safe and sustainable execution and continuous improvement across all we do
    • Growing: Driving scale to underpin low fees, strong performance, and great member services
    • Transforming: Step-change in our capabilities and the experience for our members, employers, advisors, and teams and
    • Enabling: Being the best place to work, member-first, having a strong risk culture and capability, and establishing digital, data and technology enablers.

    For more information about our corporate strategy see our annual report here.

Corporate Strategy
  • What are the key elements of Aware Super’s strategy?

    Our strategy clearly defines the shared Purpose and Vision that defines our “why”, the seven strategic themes (the things we want to be known for) that define our “what”, as well as “how” we’ll achieve our goals.

    For more information about our corporate strategy see our annual report here.

  • How are we ensuring successful delivery of our strategy?

    We are focused on working in four different areas to deliver our strategy:

    • Performing: Ensuring excellence in safe and sustainable execution and continuous improvement across all we do
    • Growing: Driving scale to underpin low fees, strong performance, and great member services
    • Transforming: Step-change in our capabilities and the experience for our members, employers, advisors, and teams and
    • Enabling: Being the best place to work, member-first, having a strong risk culture and capability, and establishing digital, data and technology enablers.

    For more information about our corporate strategy see our annual report here.

Corporate Strategy
  • What are the key elements of Aware Super’s strategy?

    Our strategy clearly defines the shared Purpose and Vision that defines our “why”, the seven strategic themes (the things we want to be known for) that define our “what”, as well as “how” we’ll achieve our goals.

    For more information about our corporate strategy see our annual report here.

  • How are we ensuring successful delivery of our strategy?

    We are focused on working in four different areas to deliver our strategy:

    • Performing: Ensuring excellence in safe and sustainable execution and continuous improvement across all we do
    • Growing: Driving scale to underpin low fees, strong performance, and great member services
    • Transforming: Step-change in our capabilities and the experience for our members, employers, advisors, and teams and
    • Enabling: Being the best place to work, member-first, having a strong risk culture and capability, and establishing digital, data and technology enablers.

    For more information about our corporate strategy see our annual report here.