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You'll be hearing from a member of our team at your chosen time. 

In light of the evolving Coronavirus (COVID-19) situation, we’ve been closely monitoring the situation in real time based on the advice of the World Health Organisation and Australia’s Chief Medical Officer.

For the safety of our members and employees we are moving all face-to-face advice appointments to a phone based meeting. We would request that members postpone coming into our offices and rather call our Member Services team on 1300 366 216 for any assistance. It’s important to note that we are currently experiencing a high volume of calls, which means you may wait longer than usual to speak to a member of our team.

We apologise for any inconvenience these changes may cause, but we really do appreciate your patience and understanding at this time.

 

How the advice process works

Everything you need to know about how the advice process works, starting with what you need to do to prepare and how to make sure you get the most from your time with us.