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Advice appointments

In light of the evolving Coronavirus (COVID-19) situation, we continue to closely monitor the situation in real time based on the advice of Australia’s Chief Medical Officer.

For the safety of our members and employees, when required we will temporarily closed our head office and advice centres and move all face-to-face advice appointments to a phone based meeting. View the status of our Victorian offices.

We request that you call our Member Services team on 1300 366 216 for any assistance. It’s important to note that we experience high volume of calls during these times, which means you may wait longer than usual to speak to a member of our team.

We apologise for any inconvenience these changes may cause, but we really do appreciate your patience and understanding at this time.

Our Advice Centres Location Phone Map
Melbourne (temporarily closed) Ground floor, 570 Bourke Street,
1300 366 216 View Map
Bendigo (temporarily closed) 48 Pall Mall Street,
1300 366 216 View Map
Blackburn (temporarily closed) Level 1, 29-33 Railway Road,
1300 366 216 View Map
Geelong (temporarily closed) 69-71 Moorabool Street,
1300 366 216 View  Map
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