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Advice appointments

In light of the evolving Coronavirus (COVID-19) situation, we’ve been closely monitoring the situation in real time based on the advice of the World Health Organisation and Australia’s Chief Medical Officer.

For the safety of our members and employees have temporarily closed our head office and advice centres and are moving all face-to-face advice appointments to a phone based meeting. We request that you call our Member Services team on 1300 366 216 for any assistance. It’s important to note that we are currently experiencing a high volume of calls, which means you may wait longer than usual to speak to a member of our team.

We apologise for any inconvenience these changes may cause, but we really do appreciate your patience and understanding at this time.

Our Advice Centres Location Phone Map
Melbourne - Head office (closed) Level 9, 171 Collins Street,
1300 366 216 View Map
Bendigo (closed) 48 Pall Mall Street,
(03) 5438 1950 View Map
Blackburn (closed) Level 1, 29-33 Railway Road,
(03) 9264 7600 View Map
Geelong (closed) 69-71 Moorabool Street,
(03) 5226 5500 View  Map
Traralgon (closed) 29 Hotham Street,
(03) 5175 6000 View Map
Got any questions?

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