From the moment you join VicSuper, we’re here with the information you need, as well as tools, advice and support, to help you grow your balance and maximise your retirement income. We’ll work with you every step of the way – so you get more of the future you want.
The past few months have been an exciting time in the history of our fund. We’ve completed the merger between VicSuper and Aware Super (previously known as First State Super) making us the second largest super fund in Australia.
As a profit-to-member fund, Aware Super is proud to be managing more than $125 billion1 on behalf of more than 1.1 million Australians. VicSuper members are a very important part of our fund, with overall members from Victoria making up close to half our total membership. The newly combined team has been getting on with doing exactly what we’re here to do – providing our members with great value super and retirement products and services.
Award-winning member services – straight from us to you
We’re here to look after your super, and our member services are provided in-house – right here at VicSuper. Because when you’ve got a question, or when you need some help, we don’t think the solution should be outsourced. In fact, we receive hundreds of calls from members every single day, and we work hard to make sure 99% of them are resolved on the spot, or later that day. It’s part of why we’ve been rated Member Services Fund of the Year three years running (2017-2019) by ratings agency Conexus Financial, and Best Member Services 2018 by ratings agency Chant West.*
We’re a profit-to-member fund, which means we’ll put you first. And you can be sure we’re not here to make money for shareholders. Instead, we use our profits to benefit you, our members – whether it’s to help keep our fees as low as possible, or to develop the great products and services that our members have come to expect from us. It also means you won’t find us paying commissions to financial advisers. It’s part of the reason we were awarded Best Fund: Integrity, at the Chant West 2019 Super Fund Awards.*
We’re investing for your future, and that’s a role we don’t take lightly. With a responsible investment approach at the centre of what we do, we carefully consider the environmental, social and governance performance of the companies we invest in. In 2018 VicSuper was recognised as a leader in responsible investing by the Responsible Investment Association Australia, and we received the PRI A+ rating for Responsible Investment Strategy and Governance.^ Learn more.
It’s virtually impossible to pick the number one performing fund every year. In fact, the best performing super fund has changed 25 times over the past six years alone. (We’ve actually topped the list twice in that time.) But investing for your future is a marathon, not a sprint. That’s why our focus is on delivering solid, long-term returns for our members – returns that can help your money go the distance even in volatile markets. Learn more.
More than 8 out of 10 members surveyed are willing to recommend VicSuper to their family and friends
(Measured through our internal Voice of the Customer survey, 2018)
Did you know that in most cases the super advice we give to our members is at no extra charge? It's just part of what we think you should get as a VicSuper member. In fact, we think you'd be hard-pressed to find a better value advice offering anywhere else!
Super advice at no extra cost
As a member, you can access help and advice throughout regional and metro Victoria. Not based in Victoria? Not a worry – you can also reach us over the phone or online. And in most cases, superannuation advice is provided at no extra charge to members. Learn more.
Our financial planners are all part of the VicSuper team, so they receive a salary just like the rest of our team. We never pay commissions to our financial planners, which means you can be confident that any advice you receive from us is designed with your best interests in mind.
Don’t just take our word for it
Not only were we awarded Best Advice Offering 2018 by Conexus Financial, members who’ve used our services are also giving us the thumbs up, with 99% of those surveyed happy to recommend us.^ Learn more.^ Based on members who had Statements of Advice from us and who completed an Interview Evaluation form between 1 July 2017 and 30 June 2018.
* SuperRatings and Chant West are independent organisations. For details on their ratings, criteria and methodologies see superratings.com.au and chantwest.com.au. Conexus Financial is a specialist, independently owned Australian publishing and events company. Their products span the institutional and retail financial services sectors in Australia and around the world. The Conexus Financial Superannuation Awards are determined using proprietary methodologies. Awards are solely statements of opinion and do not represent recommendations to purchase, hold, or sell any securities or make any other investment decisions. Ratings are subject to change.
^ RIAA, Super Fund Responsible Investment Benchmark Report 20181 Funds under management