How we hire

  • Interested in working for us?
    Interested in working for us?

    Find out what you need to know about our recruitment process to make the best impression.

    We’ll step you through the process and provide updates at every stage. 
    Find out what you need to know about our recruitment process to make the best impression.

    We’ll step you through the process and provide updates at every stage. 

How it works

1. Apply

Applying is easy. Simply visit our careers centre and select 'Apply' next to the opportunity you’re interested in. You’ll be asked to create a profile, answer some questions, and attach your resume. You can preview the questions before answering and we encourage you to take your time as this information helps us understand why you’re interested in joining our team.

Your resume is often the first impression you make, it’s important to get it right. Our team looks for resumes that are:

  • aligned to the position description
  • well-structured and clearly written
  • focused on your achievements, not just a description of tasks you perform in your job
  • free of spelling mistakes, typos and other errors
Make sure you have a few other people review your resume because it’s easy to miss mistakes when you’ve checked the same document numerous times. Good candidates can easily be let down by poor attention to detail.

Your LinkedIn profile is your digital resume, and we review it to ensure it aligns with what you’ve put down on paper.

2. Phone interview

We use phone interviews to better understand you and your career aspirations. Treat your phone interview as importantly as a face-to-face interview. and make sure you're well prepared. We spend up to 30 minutes with you, learning about your understanding of and interest in the opportunity while also exploring your relevant skills and experience. We may call or email to confirm a time that works for you and we’ll give you more information about what to expect and the opportunity you’ve applied with the confirmation.

3. Face-to-face interview

Face-to-face interviews are competency-based, meaning we delve into more detail about your previous experience and ask you to provide examples from your life to demonstrate your skills and knowledge. We recommend you follow the STARL approach when talking about your work and achievements: briefly outline the (S)ituation, highlight the key (T)asks, discuss what (A)ction and approach you took, the (R)esult and any (L)essons learnt.

  • are familiar with the position description and have a good understanding of the opportunity
  • comfortably discuss your experience and achievements in a structured way
  • communicate clearly what strengths, skills and experience you offer
  • know a reasonable amount about VicSuper and the superannuation industry
  • Ask relevant questions

4. Psychometric testing

We use psychometric testing to objectively asses your suitability and to give us an insight into how you interact in the workplace. Psychometric tests are just one piece of the recruitment puzzle and your results are considered in conjunction with the interview, reference checks and the relevant skills and experience you also bring to the opportunity. So while they are important – they won’t be the deciding factor in whether you get the job.

5. Meet the team

We’ll get you to meet with a few members of the team you’ll be working with. They’ll report back to us about your cultural fit, and you’ll get a chance to ask them about life at VicSuper. No recruitment or hiring managers are present – this isn’t a formal interview but it’s always best to be prepared and treat it as part of the interview process. If you’ll be managing people in your role – you many have a quick phone chat with a team member from our People Experience team to determine your leadership skills and any support you may need in the role.

6. Reference and background check

We’ll ask you to provide at least two referees with one being a direct manager. It’s always a good idea to let your referees know that you’ve applied and ensure they are familiar with the position description.

We’ll need to make sure you have working rights in Australia and complete a background check covering criminal history, bankruptcy and relevant qualifications before we make you an offer of employment.

7. Offer of employment

You’ll receive a verbal offer followed by a written offer. Your offer will outline everything you need to know including the terms and conditions which underpin your employment with VicSuper.
  • Some other things that might happen
    Some other things that might happen

    Depending on the type of work and the nature of the position, there may be some additional steps or requirements for you to complete. This usually consists of:

    • A technical exercise to assess your skills and ability. We’ll give you a problem statement, instructions and details around the purpose of the exercise. These exercises allow you to demonstrate your skills in practice and provide you with a good sense of the type of work you’ll undertake if you’re successful in your application.
    • Work samples related to results and performance and any artefacts you may have produced or designed.
    • A video interview where you can respond to set questions in your own time. You’ll be able to prepare and practice your responses. It’s important to treat this as if it were a face-to-face interview and dress accordingly.
    Contact us if you have any questions or would like further information at
    Find out what you need to know about our hiring process to make the best impression.