No matter what your current super balance is, how much you earn, or how far off your retirement is – when it comes to your super, it's never too late or too early to seek advice. Even a 30 minute chat with one of our professional planners could help you understand how to grow your super and improve your retirement.

When it comes to your super, we're here to help you retire well.

We have 19 locations across Victoria for face-to-face appointments. You can meet with one of our qualified financial planners at a location near you. 

To get started, complete a booking and one of our team members will be in touch to arrange an appointment.

When it comes to getting advice, we know you need flexibility, so we offer face-to-face advice at 19 locations across Victoria, as well as phone advice.

When you request an appointment, we'll arrange an appointment that best suits you. 

You can also call us on 03 9667 9200 if you’d like to speak to someone about booking an appointment now.

Everyone’s situation is different, and while advice appointments generally require minimal preparation, as a general rule we recommend you consider things like:

• How good are you at saving currently?
• What assets and liabilities do you have?
• Where does your income come from?
• Do you have more than one super fund
• What’s your expected retirement income

If your appointment requires any pre-work, your planner will let you know what you’ll need to think about beforehand.

A fact find is a document we ask you to complete before you meet with your financial planner so that we can better assess your financial situation. Understanding your current finances and goals helps us tailor the advice we provide and ensures you get the best possible service. This is why we ask questions about your assets, income, expenditure, attitude to money and even your health.

This will depend on your personal situation and the type of advice you require. Some appointments may take only 20 minutes. More complex advice, especially in relation to retirement planning may take 90 minutes or more. 

Your planner will provide an estimate of how long your appointment will last.

When you receive personal advice from one of our financial planners, you'll receive a Statement of Advice (SOA). This will outline where you are now, what you want to achieve, what we recommend and why. It also summaries when and how to implement our recommendations and what to do if you need further assistance.

Your SOA can be posted to your preferred address, uploaded to VicSuper MembersOnline, or given to you in person at a follow up meeting.

Once a statement of advice has been provided, the next step is to implement the recommendations made. Your planner will help guide you through what is required to ensure each recommendation is implemented successfully.

As your life changes, so will your finances, whether it’s a change to a personal relationship, having children, buying a house, planning for retirement or working out what to do at retirement. It's important to review your situation with your planner to ensure you remain on track to meet your goals, or to help meet new ones. We’re here to help you each step of the way.

In most instances, the superannuation advice you receive from VicSuper will be at no extra charge. However, an advice fee of $300 (inclusive of GST) may be payable for personal advice covering certain topics. This can be paid directly via EFTPOS from a bank or credit union account, or paid by credit card.

For information on the types of advice available and cost, see the table below. Non-members can join VicSuper online.