General information
Privacy law
The Privacy Act 1988 (Cwlth) gives you control over the way private organisations collect, use, disclose and store information about you. VicSuper has always handled personal information with extreme care and diligence; you can find details of how this legislation impacts on VicSuper in all our Product Disclosure Statements. You can also call VicSuper's Member Centre on toll free 1300 366 216 to request a copy of our Privacy brochure (personal information).
Superannuation surcharge
Although this surcharge has been abolished, VicSuper may still receive surcharge assessment notices from the ATO. If we receive a notice in relation to your account, the amount assessed will be deducted from your balance and paid to the ATO.
Complaints resolution
VicSuper has a procedure for dealing with member enquiries or complaints about the operation or management of VicSuper Fund. If you feel that you have been treated unfairly or disadvantaged by a decision made by VicSuper, you can phone to register your complaint on toll free 1300 366 216 or write to the Complaints Coordinator at VicSuper GPO Box 89, Melbourne, Victoria, 3001 and we will review the matter.
Our Complaints Coordinator will ensure your complaint is dealt with by the most appropriate person quickly and impartially and, if necessary, seek the review of the Trustee on your behalf. If you are dissatisfied with the outcome of VicSuper's review or our handling of your complaint, you can contact the Superannuation Complaints Tribunal. The Tribunal is an independent body set up by the Federal Government to review trustee decisions relating to members. You can call the Superannuation Complaints Tribunal on 1300 780 808.
Advisers to VicSuper
Advisers to VicSuper in the 2008/09 financial year were:
Actuary
Russell Employee Benefits Pty Ltd
Asset consultant
Frontier Investment Consulting Pty Ltd
Custodians
National Australia Bank
Westpac Banking Corporation
(for the Fund's bank account)
External auditor
Deloitte Touche Tohmatsu
Internal auditor
KPMG
Insurance brokers
Marsh Pty Ltd
Insurer (Group life and salary continuance)
AXA Group Insurance
Legal
Freehills
Greenfields Financial Services Lawyers
Russell Kennedy
Justitia Lawyers
Middletons Lawyers
Other
URS Forestry
Mercer Investment Consulting
Macquarie Funds Group
Net Balance Management Group
Tax
KPMG
Technical training
Kaplan
Financial Essentials